Merchant Onboarding & General Inquiries
Have questions about setting up your account, supported banks, or subscription plans? Our customer support team is ready to assist you. Submit an inquiry through our contact form or reach out to us via email at support@upigateway.dev.
We strive to respond to all merchant queries within two business hours. Our team can guide you through the process of configuring your UPI ID, setting up payment links, and launching your digital storefront.
For urgent merchant assistance, registered users can access priority chat support directly from their merchant dashboard for immediate resolution of setup queries.
We are dedicated to helping businesses of all sizes establish seamless payment collections with zero downtime.
Our support representatives provide personalized assistance to help you configure gateway tokens and test end-to-end checkout flows before opening your store to real buyers.
Developer Support & Technical Integration Guidance
If you are a developer integrating our REST API, webhook endpoints, or WooCommerce plugin, our engineering team is here to help. We provide code reviews, webhook debugging assistance, and technical architecture recommendations.
Check out our comprehensive API documentation and developer guides for quick answers to common implementation questions. If you encounter unexpected API responses or require custom webhook handling, include your order reference number and error logs when submitting your ticket.
We are committed to helping developers build reliable, scalable payment checkout flows with minimal development friction and maximum execution speed.
Our developer relations team actively monitors technical inquiries and assists with custom webhook verification logic.
We provide sample code implementations in JavaScript, TypeScript, Python, PHP, and Go to accelerate your backend engineering cycle.
Enterprise Partnerships & Custom Payment Solutions
For high-volume merchants, platforms, and enterprise businesses processing over ten thousand transactions daily, we offer customized solutions. Our enterprise offerings include dedicated server infrastructure, custom gateway routing, white-labeled mobile apps, and custom SLA commitments.
Contact our business development team to discuss custom pricing tiers, multi-merchant routing configurations, and enterprise onboarding support.
We work closely with enterprise partners to design high-throughput, fault-tolerant payment automation architectures tailored to their operational scale.
Service Level Agreements & Support Channels
Our technical team operates support coverage across Indian business hours with dedicated on-call engineers monitoring payment listener uptime around the clock. Enterprise accounts receive access to dedicated Slack or WhatsApp channels with fifteen-minute emergency response guarantees.
We also provide comprehensive onboarding walkthroughs and architectural reviews for engineering teams migrating high-volume merchant flows.
Count on our experienced infrastructure specialists to ensure your payment collections run smoothly without disruption.
Office Hours & Global Merchant Support Operations
Our core support desk operates Monday through Saturday from nine in the morning until eight in the evening Indian Standard Time. Critical infrastructure monitoring and automated fraud detection systems operate uninterrupted twenty-four hours a day, seven days a week.
Merchants experiencing urgent gateway disruptions can flag tickets as high priority for immediate escalation to our primary engineering standby staff.
We maintain comprehensive incident response logs and post-mortem analyses to ensure continuous service improvement across all platform subsystems.
Security Inquiries & Compliance Support
We take data security, privacy, and regulatory compliance seriously. If you have inquiries regarding our data handling practices, encryption standards, or security safeguards, please reach out to our security compliance officer.
We regularly audit our infrastructure and welcome responsible security disclosures from the developer and security research community.
Our compliance team ensures that all platform communications strictly respect applicable financial guidelines and consumer data protection norms.